Terms and Conditions
Terms and Conditions
Effective Date: June 6, 2023
Welcome to CAPITAL ENDEAVOR, LLC (the “Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website www.capitalendeavorgroup.com (the “Website”) and any services (the “Services”) provided by the Company, including the processing of retainer payments.
By accessing or using the Website and Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you must not use our Website or Services.
1. Services
We provide business consulting services, including but not limited to Business Management Consulting, Executive Management Coaching, and Private Equity Management Consulting. By engaging our services, you acknowledge that our recommendations and advice are provided based on professional expertise, but outcomes are subject to varying circumstances and external factors.
2. Retainer Payments
2.1 Retainer Fees
To begin consulting services, you are required to pay a retainer fee through a pricing packages link provided via email once your information is submitted on the Website’s contact page. The retainer amount will be specified in various pricing packages, either hourly or monthly, provided by the Company. This fee is non-refundable unless otherwise specified such as in the cases of the monthly package 4,5 and 6 which offer super client status reducing the penalty by 50%, although all packages both hourly and monthly are subject to the money-back guarantee outlined below.
2.2 Payment Method
Retainer payments are processed securely via Stripe. By making a payment, you authorize us to charge the designated payment method for the agreed-upon retainer amount.
2.3 Retainer
The retainer amount will be applied toward the hours or monthlies deliverables specified in the pricing packages. Should additional fees be required beyond the retainer and quoted hourly or monthly payments, you will be notified and may decide whether to proceed. For hourly packages, the hourly rate will be deducted from the prepaid retainer. For monthly packages, the retainer covers the first and last month. In the event the monthly contract is canceled early, either voluntarily or due to non-payment, the retainer for the last month will serve as a penalty and will not be reimbursed to you, as time is reserved in advance. In the cases of the monthly packages 4, 5 and 6 which offer super client status offering 50% penalty reduction, then half of your retainer will be returned to you immediately you’re your request. Once the retainer is fully utilized, you may choose to renew one of the available packages or negotiate a custom package tailored to your needs. These packages apply to any of the services, or a combination of them, offered by the Company.
2.4 Payment Processing
We use third-party payment processors to process retainer payments. By submitting your payment information, you agree to comply with the terms and conditions of these third-party processors. We are not responsible for any errors or issues that arise during payment processing, but we will work to resolve them to the best of our ability.
3. Money-Back Guarantee
3.1 First Session Guarantee
We offer a money-back guarantee for new clients. The first one-hour session, or 30 minutes in certain packages, is complimentary and serves as a warm-up chit-chat session. If you are not satisfied with the consulting services after this initial session, you may request a full refund of the entire retainer and amount paid to this point. This money-back guarantee must be executed in writing via email by the client within 48 hours after the termination of the first session. In the monthly packages 4, 5 and 6 with super client status and more than one complimentary session, the money-back guarantee may only be executed within 48 hours thereafter the completion of the first session and shall no longer be valid thereafter such period. If a client does not schedule and complete the first session within 30 days of making the retainer payment, the money-back guarantee will expire, except in cases where the delay is due to the fault of the Company, in which case the retainer will be automatically refunded.
3.2 Refund Process
To request a refund under this guarantee, please email us at info@capitalendeavorgroup.com with your refund request and a brief explanation of your dissatisfaction and it will be processed immediately within 1-2 business days, as well as the funds will be credited back to your original payment method as soon as issued by the payment processor.
4. Refund Policy (Beyond the Guarantee)
Beyond the money-back guarantee and the 50% reduced cancellation penalty for monthly packages 4, 5 and 6 with super client status described above, retainer fees are non-refundable unless explicitly stated otherwise in a written agreement. However, if the Company is unable to deliver the agreed-upon services, a refund for unused services may be issued.
5. Client Responsibilities
Clients are expected to provide accurate and up-to-date information regarding their business needs and objectives. Failure to provide such information may delay or affect the quality of the consulting services we provide. You agree to respond promptly to communications from us regarding the execution of services.
6. Intellectual Property
All materials, reports, and deliverables provided by us during the course of consulting services remain our intellectual property unless otherwise agreed upon in writing. You are granted a limited, non-exclusive license to use any materials for internal business purposes only.
7. Confidentiality
We are committed to maintaining the confidentiality of any sensitive business and personal information provided by our clients during the course of our services. We will not disclose any confidential information without your prior written consent, nor will we divulge the identity of our clients, except as required by law through a court order or to financial institutions. Upon payment of the retainer, you will receive, via email within 1-2 business days, a signed confidentiality agreement along with the retainer payment receipt, ensuring that we are fully legally committed in writing and responsible for protecting our clients’ privacy.
8. Limitation of Liability
To the maximum extent permitted by law, the Company is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of revenue, profit, or data arising out of the use of our services. Our total liability for any claim related to the services shall be limited to the amount paid by the client for the services provided.
9. Governing Law
These Terms and any disputes arising from them or the services provided are governed by and construed in accordance with the laws of the State of Delaware.
10. Amendments
We reserve the right to modify or amend these Terms at any time. Changes will be effective immediately upon posting on our Website. It is your responsibility to review these Terms periodically for updates.
11. Contact Us
If you have any questions about these Terms, please contact us at:
• Capital Endeavor, llc
• info@capitalendeavorgroup.com
• 888.265.1244
• 1207 Delaware Ave, suite 1430, Wilmington, DE, 19806
By using our Website and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.